Безопасен ли sohomod.com?

Ordered a whole bedroom set to receive two out of the four items damaged. One of the items were completely unusable because of the damage. When I emailed the claims department I was told that "it would be problematic to specifically exchange", and they would just refund me the amount for the damaged item. What I didn't know was that I would have to pay for another warranty on the new item, the same price for one item as it was for four, and same goes for shipping. This wouldn't have been an issue if they would have just issued an exchange. I will have to pay an extra $400 to replace the damaged piece. No accommodations. I've repeatedly asked them what the shipping insurance is for with no answer. Terrible customer service. Would not recommend.