Agree with ph5461, the site is fine but the company itself has a terrible reputation (for good reason). I used to work for airlines here in the UK and Air India was regularly the butt of airline humour.
I've logged on just to comment on this particular airline - as I type I have some family that just landed in India and their flight was delayed by over two hours without any explanation until after they boarded. Customer service doesn't exist.
good site.managed by govt of india.
services are good and reliable.
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