Is getit.co.il Safe?

Very poor customer service. I received a used product instead of a new one. The only ways I could communicate with the site operator were via a form on the site and the sales line. There was no answer on the customer service line and on the customer service fax. I had to call my credit card company to cancel the purchase. It seems this is a recurring issue: http://www.zap.co.il/clientcard.aspx?siteid=503