Le site hobbypartz.com est-il sûr ?

they use non-English speaking barely-trainable people to staff their customer service interface, (these people can only reply in 3-8 word one line "sentences" that for the most part don't relate to the issue at hand), They then use "dumb" responses, as if reading from a card, that fail miserably to stay "on point" and further frustrate the customer.

I suspect ***** is selling salvaged parts as new retail. A high percentage of products shipped to me have been defective & they use frustrating policies and practices to frustrate the customer and thus escape their responsibilities to the customer. They practice these actions, among others,; Allow only one RMA per order, (so if you have more than 1 defective item you are out-a-luck), they don't allow returns after 30 days, (too short of time for some defects), deliberately have a minimal phone system to limit incoming calls, (unable to get thru), respond with evasive emails directing you to follow a procedure and promising effective results if you do and then not honor these promises, (their email stated "Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician that will gladly help you out with whatever you need), they use non-English speaking barely-trainable people to staff their customer service interface, (these people can only reply in 3-8 word one line "sentences" that for the most part don't relate to the issue at hand), They then use "dumb" responses, as if reading from a card, that fail miserably to stay "on point" and further frustrate the customer. TRANSCRIP OF CHAT WITH THEIR CUSTOMER SERVICE ON ***** REGARDING THIS DEFECTIVE PRODUCT Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Steve' Steve: (Them) Hello, how may I help you today? Joe: (Me) (Their reply to my email Hi Steve Here is why I am contacting you….. Dear Customer, I ordered a Dynam LiPo Chager Item # 60P-DYC-1004 on Ref ID ***** So far this charger has burned up one 3S 1800mAH 20C battery because the manual is clearly incorrect when it states in the Maximun Circuit Power Chart on page 21 that a Charge Currant of 4.5A is acceptable. I was charging this battery in question at 2.5A which was clearly too much and one cell puffed and broke an internal lead because I was using this aparent error in the manual. I then reduced the charge currant for a LiPo charge to a setting of 0.6 A and 0.8 A withour destroying anymore batteries, however, this does not result in a sufficent charge. The batteries do not end up with a usuable charge and discharge very quickly in use. I am not sure if this charger is no good or what an acceptable Charge Currant for the LiPo battereies is. Do you have a manual for this charger that is accurate? Or do you want to replace it with another charger? I can't afford to replace batteries as a result of using this char ger if it is no good. THANX JOE This email is regarding HobbyPartz order number yhst-62196343123315-9918. Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician that will gladly help you out with whatever you need. Steve: that is the only manual we have for it Joe: OK How am I supposed to find out if it works correctly? Joe: without blowing up more batteries Steve: im nont sure, i never used this cahrger before Joe: I suppose the "bottome line" is The charger does not work according to the supplied manual.. I beleive it is a POS & I want to return it if you can't tell me how to use it. Steve: you can return it last time Steve: with the same return number Joe: I don't understand " last time" Joe: you mean the last RMA # Steve: yes Joe: My last # was HobbyPartz -- RMA654505 Should I use this one Steve: let me email it to you gagain Joe: THANX Can you recommend a charger that I exchange this one for? Joe: One that does not cause you filks problems, such as high return rates Joe: folks Steve: for this charger you might want to try asking the tech department at ***** and pressing 3 about what the charge rate is Joe: I think it is a POS & want to return it. I am very busy and expect to get functional products. I am sure you understand. Steve: you have to call in to request a second rma Joe: I am requesting one now.... You have given me an RMA thru the chat before. I am tired of trying to call and not have to call back because of many busy signals.... This makes your phone contact useless in a practcal sense. In other words I haqve not been able top get an answer via the phone Steve: i can only give the first rma out on chat, not a second one Joe: I have not had an RMA for this charger so this would be the first one. Steve: rma goes by orders not singular items Joe: OK This order has not had an RMA issued for it Steve: someone already issued an rma for your program card Steve: 07E_HobbyWing-LED-ProgramCard Joe: Let me look up that order.... BRB Joe: You are corrdet... The programming car was on the same order Joe: Can you at least give me a phone number that I can reache someone about the RMA Steve: ***** and press 2 Joe: All of this run-around can cause this customer to begin to think he will not buy anymore from HobbyPartz. I expect to not have to take on a new life to contact HobbyPartz when POS products are received..... Can you escalate this to someone else? Steve: no i cannot sorry Joe: I feel am being given a run-around that is designed to frustrate this buyer. I was impressed by HobbyPartz's pricing but I am begining to think they are selling salvaged lots so it is in their interest to frustrate the buyer when crap is received. Joe: The email I quoted at the start of this chat promised me that I would be connected with ... Hesre is what it tells me "" Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician Joe: So why can't I get this resolved without doing additional stufff????????? HobbyPartz promised me I would be " DIRECTLTY CONNECTED TO A TECHNICIAN""" So you are now telling me to do more stuff Joe: I am only expecting what HobbyPartz promised me in the most recent email ???????????????? Steve: if i haven't used the charger before i wouldn't know the setttings to put for it Joe: So!!! How does that releive HobbyPartz's responsibility to provide customers with working merchandise? Am II expectede to guess at how to use this charger when your manual is incorrect. Therefore ""DEFECTIVE PRODUCT""" Steve: all defective product has to be reported with the warrenty period of 30 days Joe: It does take sometime to use and determine if a product is faulty. In this case I was not able to use it, determine it was defective, then spend a considerable amopun t of time ttrying to call HPrtz, then emailing youo, then doing what your email told me to dop. SO WHY CAN I NOT GET THIS RESOLVED WITOUT A BUNCH OF RUN_AROUND ????????Please have someone email an RMA# if you cannot do it. Joe: r u going to respond? Steve: yes i will request for one for you Joe: The bottom line is : crap customer service equals lost customers....... HobbyPartz has successfully frustrated my attempt to deal with this problem in a reasonable manner. I have a total of 11 functional helis; from micros up to a Trex ***** HobbyPartz looses. I'll never buy from them again... I mean WOW!!! all this over $35.00 I will vote with my checkbook. Joe: THANX SO MUCH STEVE Steve: Thank you for visiting. Please contact us at anytime. Have a wonderful day.

I suspect ***** is selling salvaged parts as new retail. A high percentage of products shipped to me have been defective & they use frustrating policies and practices to frustrate the customer and thus escape their responsibilities to the customer. They practice these actions, among others,; Allow only one RMA per order, (so if you have more than 1 defective item you are out-a-luck), they don't allow returns after 30 days, (too short of time for some defects), deliberately have a minimal phone system to limit incoming calls, (unable to get thru), respond with evasive emails directing you to follow a procedure and promising effective results if you do and then not honor these promises, (their email stated "Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician that will gladly help you out with whatever you need), they use non-English speaking barely-trainable people to staff their customer service interface, (these people can only reply in 3-8 word one line "sentences" that for the most part don't relate to the issue at hand), They then use "dumb" responses, as if reading from a card, that fail miserably to stay "on point" and further frustrate the customer. TRANSCRIP OF CHAT WITH THEIR CUSTOMER SERVICE ON ***** REGARDING THIS DEFECTIVE PRODUCT Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Steve' Steve: (Them) Hello, how may I help you today? Joe: (Me) (Their reply to my email Hi Steve Here is why I am contacting you….. Dear Customer, I ordered a Dynam LiPo Chager Item # 60P-DYC-1004 on Ref ID ***** So far this charger has burned up one 3S 1800mAH 20C battery because the manual is clearly incorrect when it states in the Maximun Circuit Power Chart on page 21 that a Charge Currant of 4.5A is acceptable. I was charging this battery in question at 2.5A which was clearly too much and one cell puffed and broke an internal lead because I was using this aparent error in the manual. I then reduced the charge currant for a LiPo charge to a setting of 0.6 A and 0.8 A withour destroying anymore batteries, however, this does not result in a sufficent charge. The batteries do not end up with a usuable charge and discharge very quickly in use. I am not sure if this charger is no good or what an acceptable Charge Currant for the LiPo battereies is. Do you have a manual for this charger that is accurate? Or do you want to replace it with another charger? I can't afford to replace batteries as a result of using this char ger if it is no good. THANX JOE This email is regarding HobbyPartz order number yhst-62196343123315-9918. Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician that will gladly help you out with whatever you need. Steve: that is the only manual we have for it Joe: OK How am I supposed to find out if it works correctly? Joe: without blowing up more batteries Steve: im nont sure, i never used this cahrger before Joe: I suppose the "bottome line" is The charger does not work according to the supplied manual.. I beleive it is a POS & I want to return it if you can't tell me how to use it. Steve: you can return it last time Steve: with the same return number Joe: I don't understand " last time" Joe: you mean the last RMA # Steve: yes Joe: My last # was HobbyPartz -- RMA654505 Should I use this one Steve: let me email it to you gagain Joe: THANX Can you recommend a charger that I exchange this one for? Joe: One that does not cause you filks problems, such as high return rates Joe: folks Steve: for this charger you might want to try asking the tech department at ***** and pressing 3 about what the charge rate is Joe: I think it is a POS & want to return it. I am very busy and expect to get functional products. I am sure you understand. Steve: you have to call in to request a second rma Joe: I am requesting one now.... You have given me an RMA thru the chat before. I am tired of trying to call and not have to call back because of many busy signals.... This makes your phone contact useless in a practcal sense. In other words I haqve not been able top get an answer via the phone Steve: i can only give the first rma out on chat, not a second one Joe: I have not had an RMA for this charger so this would be the first one. Steve: rma goes by orders not singular items Joe: OK This order has not had an RMA issued for it Steve: someone already issued an rma for your program card Steve: 07E_HobbyWing-LED-ProgramCard Joe: Let me look up that order.... BRB Joe: You are corrdet... The programming car was on the same order Joe: Can you at least give me a phone number that I can reache someone about the RMA Steve: ***** and press 2 Joe: All of this run-around can cause this customer to begin to think he will not buy anymore from HobbyPartz. I expect to not have to take on a new life to contact HobbyPartz when POS products are received..... Can you escalate this to someone else? Steve: no i cannot sorry Joe: I feel am being given a run-around that is designed to frustrate this buyer. I was impressed by HobbyPartz's pricing but I am begining to think they are selling salvaged lots so it is in their interest to frustrate the buyer when crap is received. Joe: The email I quoted at the start of this chat promised me that I would be connected with ... Hesre is what it tells me "" Due to the complexity of this issue, please contact our Live Chat. You will be directly connected to a technician Joe: So why can't I get this resolved without doing additional stufff????????? HobbyPartz promised me I would be " DIRECTLTY CONNECTED TO A TECHNICIAN""" So you are now telling me to do more stuff Joe: I am only expecting what HobbyPartz promised me in the most recent email ???????????????? Steve: if i haven't used the charger before i wouldn't know the setttings to put for it Joe: So!!! How does that releive HobbyPartz's responsibility to provide customers with working merchandise? Am II expectede to guess at how to use this charger when your manual is incorrect. Therefore ""DEFECTIVE PRODUCT""" Steve: all defective product has to be reported with the warrenty period of 30 days Joe: It does take sometime to use and determine if a product is faulty. In this case I was not able to use it, determine it was defective, then spend a considerable amopun t of time ttrying to call HPrtz, then emailing youo, then doing what your email told me to dop. SO WHY CAN I NOT GET THIS RESOLVED WITOUT A BUNCH OF RUN_AROUND ????????Please have someone email an RMA# if you cannot do it. Joe: r u going to respond? Steve: yes i will request for one for you Joe: The bottom line is : crap customer service equals lost customers....... HobbyPartz has successfully frustrated my attempt to deal with this problem in a reasonable manner. I have a total of 11 functional helis; from micros up to a Trex ***** HobbyPartz looses. I'll never buy from them again... I mean WOW!!! all this over $35.00 I will vote with my checkbook. Joe: THANX SO MUCH STEVE Steve: Thank you for visiting. Please contact us at anytime. Have a wonderful day.