ns2.x10hosting.comは安全ですか？

Terrible hosting, my website has been down for 4 days (at the moment) and I cannot access it. I ask the support, no reply but they did close the ticket, WTF!!! I have been trying very hard to get it back. X10hosting staff have been ignoring me and my sisters website has been down now and someone elses website i know (all hosting on x10hosting) and their websites also been down for 3 days (at the moment) I do not know what else to say. I have had terrible experience with them. They said to me that x10hosting is the best. Nope, i would rather go with another terrible host, called ***** . Thats how bad x10hosting is!