I came to the PDFfiller site from a search-results link to a specific form. The PDFfiller page about that form invited me to "Fill and Sign Online, Print, Email, Fax, or Download"; it didn't say that it was free, but also failed to reveal that it was NOT free. But, the page has a "pricing" menu option, so I knew that this service has costs; the only exception that I found was "Free access for job applicants ... to fill out a job application".
I wasn't going to buy their product, but curiosity led me to see the form and more of their process. On the way to the form, I clicked on the "Support and FAQ" button, which brought me to the "Help Topics Welcome" page, which promised "complete information about PDFfiller.com functionality as well as policies and procedures." However, I found NOTHING in the Help Topics on the subject of pricing, or even that there were any costs; even worse, I found that on this page the "pricing" menu option was now labeled "services", which does not mean the same to me as "pricing" (although clicking on it did lead to the same "pricing" info).
Some of the complaints by others say, "They lead you to believe the service is free" and "had no idea they were going to take $119.88. I thought it was a monthly subscription".
These complaints are understandable, because we are used to many free online services and the website doesn't require accepting or even seeing the price before using the service. Another factor is that so many people won't take the time to "look before they leap", making those customers (adults, not children) partly at fault; and I consider PDFfiller to be manipulative and low-class for taking advantage of those people. We have a VERY long-standing "buyer beware" rule; it would be a better world IF the seller had a highter obligation. However, while PDFfiller didn't meet a highter standard, neither did the customers who failed to look at the pricing and billing info that is available on the website.
So, if you're thinking of using PDFfiller, click on their "pricing" menu option in the horizontal navigation bar at the top of their page, and also read their Terms of Service. If you want ONLY free services, I highly recommend techsupportalert.com for Gizmo's Freeware Reviews.
Held forms hostage after spending hours filling out forms. Was forced to subscribe and had no idea they were going to take $119.88. I thought it was a monthly subscription. Cancelled after a month and haven't received refund. Been waiting a month.
Agree with comments: fwc01 01/17/2013
They lead you to believe the service is free until after you have spend 30 minutes completing the form then you find out you have to pay to download the form. Very misleading. "
Phishing or other scams
Let you fill the forms and then hold forms hostage. Until you subscribe, cost your $12 or so monthly "