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★ 4.5
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Based on 2 reviews

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Extremely bad customer service. I would avoid this company since they are quiet happy to take money from ANYONE; the bank account holder does not even have to give permission to the RAC for them to take the money out!!!!!! They converted my account to a different persons name (who did not even exist). When I asked them to change it to my name as the main policy holder they changed it to my partners name. After this they then refused to talk to me since I was not the main policy holder BUT they were happy to take money out of my account (to pay for a policy I was not even the main policy holder of). I rang multiple times to get it sorted, was told they would send changed details in the post (they then ended up changing main policy holder to my daughter but when I rang up it was back to my husband). I was told they would write to me about this complaint, they never did. I was then told they would ring me back, never did. Now each time I ring up, they cannot pass me onto a manager to get it sorted since managers can only ring people, they cannot be spoken to if you ring up. I was told computer system then went down (which I sense was a way of getting me off the phone since that person did not want to deal with the problem, since they were reluctant to give me any details of who I was currently speaking to). I have been hounding them for the last month and now I have no idea who is on the policy or even if I still am on a policy, but I am over £100 the poorer!

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