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Pressure debtors into making unsustainable payments in order to add fees and force a default. This also prevents further bills from being paid so they can get even more business. It is illegal loan sharking contrary to the correct legal guidlines for bailiffs. Add fees to debts illegally using fraud. For example "Drive by fraud" where a runner posts fake bailiff letters through the letter box, leaving them hanging out. Post fraudulent and threatening notes through peoples doors and run away and then add a fee for a so called enforcement visit. Prevent legitimate repayments from being made in order to escalate things so they can make a killing. If you receive letters in this manner they should be given straight to the police. If your council uses this company or their parent company marstons group, you should ask your council to take back the debt or take your council to the local authority ombudsman in the first instance.