thewholesalecompany.comは安全ですか？

I placed an order almost a month ago, my card got charged and I received a confirmation. weeks later I got no update on shipping. My order also does not show up in their system. I contacted customer support a week ago to figure out what was going on and got no response. I just checked my bank statement today to confirm that I was charged and found the order was refunded/cancelled two days after I placed it. I understand this is much better than just losing what I spent on product without being refunded but I should have been informed that my order was cancelled when it was cancelled, and barring that their support should have got back to me.