Le site wireless.att.com est-il sûr ?

I have been a Go Phone customer for over 7 years. When I had a problem or question I called customer service and never had a bad experience and my question was answered and if I couldn't understand the answer,the c.s. re. would walk me through until it was understood by me. I had the minute plan until they changed the plan to unlimited text,talk and web for $50.00 a month.No strings attached or hidden charges. I highly recommend this plan to all !!

For one thing they got rid of the unlimited data plan, they send me text messages of how much are bill is this month. I am not even the account holder so I shouldn't know how much it is... Go to Verizon. Soon I am sure they will go out of business or hopefully Verizon will buy them out. Boycott AT&t

The website is only for new costumers prices change without you knowing, features change without you knowing, everything is but what it says on that website once you are in business with them. They have many shady business practices. Let's say you sign a contract with this company and you live in 11 street 12 ave, my town, california. You go home and realize it has NO SIGNAL at your house at all and after time you find out there is no coverage and move on to a company that does. THEY WILL RUIN YOUR CREDIT! EVEN IF THEY PROVIDED NO SERVICE AT YOUR ADDRESS THEY WILL STILL RUIN YOUR CREDIT UNLESS YOU PAY THEM A $314 FEE. Here is a transcript of a chat with a representative: Thank you for your patience! An AT&T sales representative will be with you shortly. You are now chatting with Janet M., an AT&T sales representative. Seida: Good afternoon Janet Seida: hello? Janet M.: Welcome to AT&T online Sales support, my name is Janet. How may I assist you with placing your order today? Seida: I have att Janet M.: Great! Seida: and I want to buy an refurbished 16gb iphone Seida: and so far it looks like is only for people with no att Seida: so not so great :( Janet M.: Would you like top add a line to your account with this phone? Seida: I am sorry can you say that again Seida: in english Seida: "like top add" Seida: doesnt make any sense Seida: sorry Seida: you mean to add a line? Seida: I already have a line Seida: why would I need another line? Janet M.: Sorry about that. I wasn't sure if you wanted to add a line because then you can buy the phone online with us today. Seida: add a line as in have another phone number more? Seida: like for another person? Janet M.: To answer your question, yes we need you to order a plan with the iPhone. Seida: but I am an att costumer... Seida: so that means I am not able to buy an att phone? Janet M.: Unfortunately, we do not sell the Phones, PDA's or PC Cards online without a rate plan. The online promotions and discounts are only for brand new activations (new accounts, or additional lines on an existing account), or customers eligible for an Upgrade (replacement) and willing to renew their contract. To buy the device-only, you will want to visit one of our stores to do so at their retail price. Seida: ok I need to replace my phone Seida: thank you Seida: sorry I was not specific enough Seida: I need to replace my phone Seida: can you help me with that? Seida: I am willing to renew the contract Janet M.: Just to clarify, do you need an upgrade? Seida: my phone is almost a year old Seida: every phone I buy would be an upgrade Seida: can you just tell me what upgrade means to att so I can answer better? Seida: . Janet M.: It means you are able to get a new phone to replace the old one. Seida: oh Seida: I have the money. Seida: so yes I am able? Janet M.: To purchase a phone from us online you have to add a line or add a plan to the new phone. Janet M.: I would be happy to assist you with that? Seida: so the website is only for new costumers Seida: once they are in then f$@#'em Seida: you don't have to deal with them anymore Janet M.: you may add a new line if you would like. Seida: ok Janet M.: Would you like me to help you with that? Seida: I'll go with it Seida: what if in 30 days I realize I dont need 2 cell phone numbers Janet M.: You can also purchase a new phone to replace your old phone from an AT&T store. Seida: mainly because I am only 1 person Seida: what happens? Janet M.: We do have a 30 day money back guarantee if you are unhappy with your phone. Seida: miss Seida: the line Seida: what if I realize that i dont need 2 cell phone numbers Seida: after 30 days Seida: not the phone the phone is still a phone Janet M.: As you are an existing customer, you will be unable to place an order online and transfer your number as it is a current AT&T wireless phone number. I recommend logging into the myWireless website to check your available upgrade options. Would you like a link to myWireless? Seida: they all have different pricing Seida: from the regular website Seida: is like a separate store Seida: would you care to answer my question? Seida: Seida: the line Seida: what if I realize that i dont need 2 cell phone numbers Seida: after 30 day Janet M.: Once you have the new contract you can either merge it to you other account but you will still have two numbers. Janet M.: When you return the phone you will not have the new number anymore when it is returned within 30 days. Janet M.: Is there anything else I can help you with? Janet M.: I haven't heard from you in a few moments. Are you still online with me? Seida: yes Seida: I am just taking time to answer like you. Seida: do I have to pay anything extra if I dont return the phone? Janet M.: I realize I am taking long, I am trying to find the information for your questions. Thank you for your patience. Seida: not a problem Seida: I will be happy just to know how your company works. Seida: even if is the most awkward difficult process I have ever been through. Seida: and I appreciate YOUR help Seida: do I have to pay anything extra if I dont return the phone? Janet M.: Thank you. I will need to check that out for you. Seida: not a problem Janet M.: Thank you for waiting. Janet M.: You would have to pay the early termination fee. Seida: for the second linie? Seida: and how much would that be Janet M.: I will search for that information. Is it ok if I take one moment? Seida: not a problem Janet M.: Thanks for your patience. I'll be right back. Janet M.: Effective June 1, 2010, our Early Termination Fee (ETF) policy has been modified as follows. For new customers or those upgrading their device, the ETF has been reduced to $150 for basic handsets and quick-messaging devices and will drop $4 per month over the life of the 2-year service agreement. For more advanced or higher-end devices, including smartphones and netbooks, the ETF has been raised to $325 and will drop $10 per month over the life of the 2-year service agreement. Existing customers who are within their 2-year service agreement will see no change to their current terms. As always, customers who complete their 2-year service agreement are not subject to an ETF until they upgrade and enter a new agreement. Seida: got it Seida: a new line means a new contract Janet M.: I hope this answers you question. Janet M.: Is there anything else you need help with? Seida: what if I upgrade and lose my phone Seida: I upgrade now to a 16gb iphone Seida: i lose it and need another one Seida: what would the cost of that one be Janet M.: You would have to go through MyWireless to see if you are eligible for an upgrade. Seida: I am Janet M.: Would you like me to send you the link for MyWireless? Seida: I already know I am eligible for an upgrade Janet M.: Sorry, ok. Seida: but I always tend to break and lose the phones Seida: not a problem as long as I can buy them again Seida: but since your church Seida: I mean your company Seida: works so differently Seida: I have to ask every question Seida: lets say I upgraded now Seida: using that link Seida: and I lose my phone Seida: now what Seida: to just replace the phone Seida: what would the cost be Janet M.: Just to clarify,You would like to know what the cost of an a phone that was an upgrade would be if you broke it? Seida: if I lost it Seida: to replace it Janet M.: You can replace it with any phone you would like to purchase. Seida: so at any time I can buy an iphone 16gb refurbished Seida: and we had this conversation for no reason? Seida: or are you misleading me? Janet M.: You can not purchase a phone online without a contract or adding it as another line. you can by A GoPhone without a contract online. Janet M.: You will have to go to a store to purchase just the phone. Janet M.: Is there anything else I can help you with? Seida: one src Seida: the cost is 499 Seida: if I wanted to replace my phone Seida: thanks Seida: thank you for your time Seida: I will post this as a review of your website so future people know Seida: that is only for new costumers Janet M.: Is there anything else I can help you with today?

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