I have worked with the friendly and knowledgeable people at Apple and they are wonderfully helpful. I purchased a refurbished Macbook and it is perfect. I have ordered accessories and other things and the service and delivery was excellent.
I had a Mac, and only got 2 years out of it! It cost at least 2 grand. First the hard drive, then 6 months later the motherboard! No customer support at all. I got the hard drive repaired at the local computer store, but when the motherboard went bad, I put it away, then sold the piece of junk on eBay!
While the Mac lasted only 2 years, my Windows PC has lasted years!
I know several people whose Macs are breaking down constantly.
In addition, they have very bad to nonexistent customer support.