Ответ от bestchange.com2 дн. назад
Thank you for your review.
Regarding the situation with your exchange order, we would like to clarify the following.
We have analyzed the crypto assets you sent to the exchange service. The results identified links to high-risk sources, specifically the Stolen Coins category. You can review the results of the AML check of your cryptocurrency address here: https://www.bestchange.ru/report/a8d96b2a0476cd1ba13b53cbe5cbd2a4
Please note that the presence of such links does not, in itself, imply that you are involved in any unlawful activity. Crypto assets may pass through numerous addresses before reaching a particular user, so users may not always be aware of the full transaction history or origin of the funds they receive. AML/KYC procedures are intended, among other things, to clarify such circumstances.
AML/KYC checks enable exchange services to assess the source of funds and the associated risks. Where significant risk factors are identified, an exchange service may suspend a transaction and request additional information. Returning or transferring such funds without completing the necessary checks may also expose the exchange service to compliance and regulatory risks.
We would also like to point out that exchange services may receive crypto assets either into their own wallets or into addresses provided by custodial services. In the latter case, the funds are effectively held by the relevant custodial platform. If its systems identify links between the assets and high-risk sources, the platform may suspend transactions involving those funds, initiate an AML review, and request information regarding their source.
In such circumstances, the exchange service cannot independently access or transfer the restricted funds until the custodial platform has completed its review. The exchange service, however, remains in communication with the user, relays the relevant requests, and assists with the required verification procedures.
At this stage, the exchange service is awaiting information from you confirming the source of the funds. This information is required in order to carry out the necessary review.
For our part, we remain in contact with both you and the exchange service and are ready to assist in resolving the situation. However, the review cannot be completed without your participation and the requested information.
Please provide the exchange service with the requested information. This will allow the necessary verification procedures to be carried out and the matter concerning your exchange order to move toward resolution.