Le site enterprise.fr est-il sûr ?

Enterprise pretends to have a good customer service and to be able to quickly provide replacement cars in case of natural disasters.THIS IS NOT THE CASE. Our car was victim of the 3. October 2015 flood in Mandelieu, France, like dozens of other rental cars of Enterprise. We did not get a replacement car, because of the fact that our car was in a flooded underground parking and could not be retrieved. We could therefore not prove that we did not steal and resell the car.The customer service has become completely unresponsive. Not reachable by phone. Does not reply to any emails etc.This situation persists for longer than a month now. And they billed my credit card, without first getting in contact with me and agree on the amount to bill. I'm not ready to pay for the days the car was under water.I also wrote several emails to their CEO. Mr. Taylor. He is the same as his customer service: No Answer!Avoid that company. It's cheaper than other, but does not help you and only causes problems if something happens.Same applies to Citer where we made our reservation. Their 'contact' does not reply to emails either.