Is lightinthebox.com Safe?

Considered safe by WOT

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(150 Reviews)
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150 Reviews by the community
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tutto ok sono sodisfatto
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Feb 3, 2020
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My wife received undersized clothes, far smaller than the sizes provided during purchase. Bad experience, I think it's a scam
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Sep 5, 2019
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Swindlers! Never buy at this store! I have made order 1907030233389211 and was waiting for my parcel for two months!You The seller sent me wrong item! The order was for Xiaomi 70mai Pro but I have got Xiaomi 70mai which costs 20 USD cheaper! I proposed seller to make partial refund -but got negative answer offer to return goods for refund! But Refund costs 15 USD - it is 1/3 of the item costs! Any communication with seller gave no results! Never buy at this store!
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Jan 4, 2019
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Damn bastards are erasing negative feedbacks from other sites like Trustpilot, and many bots are leaving false positive feedbacks. I bought one cosplay wig, it was different and lower quality than on picture. Never again. Professional crooks just like 95% other Chinese sellers.
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Dec 1, 2018
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I ordered from this website, paid via PayPal, LightInTheBox auto-generated a user account for me based upon my PayPal email address, but I couldn't log in with the login information it provided me. They took the money from my PayPal account and I have no way to check the order status. I didn't even receive a confirmation email. They do not have a phone number nor any way to ask for help without logging in first. I've sent them emails asking for help, one was ignored and one bounced back to me with a message in Chinese that translated to "mailbox is full". Not holding my breath to ever see the product I ordered...
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Цены запредельные!
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Mar 18, 2018
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When you buy something they don't tell you about the custom charges ! Avoid this site Quand vous commandez ils ne vous avertissent pas des frais de douanes ! A fuir
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Jan 14, 2017
Prices are cheaper than local sites, because it is a Chinese site. Therefore pay attention to customs duties and after-sales service.
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Sep 14, 2016
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Fenêtre pop-up intempestive et non désirée.
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Jun 18, 2016
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Le gros problème de ce site est la livraison et l'absence totale de service après-vente, il y a gros risques de perdre l'argent du paiement sans être livré en encore moins remboursé - A fuir sans perdre de temps
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May 10, 2016
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The package wasn't complete and they removed a bad review.
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Mar 25, 2016
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My wife has ordered 2 pairs of shoes for dancing. They were of poor quality and one was too small. We asked for a refund of one pair and the supply of a bigger one for the other pair. They promised to do so. But we received neither a new pair nor our money. After a while, no way to contact them or to receive an answer.
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Mar 23, 2016
After buying some stuff, I got a lot of spams and I can't stop it.
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Jan 29, 2016
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After becomming a member I have found it impossible to get removed from the newmail/commercial/spam mailing list.I tried to write to the firm about it, but they actual do not have any support you can talk to about.The only support you find is regarding your order or import tax, other than that you cant get in contact with anyone.But I tried to write to write to the import tax support 3 times and though they say they passe on my mail then nothing happen. I am simply being bombarded with spam by light in the box.I have even asked them to delete my account, but nothing happen...In self defence I have now entered fake information and address, and changed my e-mail to one that I never use that is designed to be used for spam and newsletters..+ I did recieve some lamps I order and delivery was good and fast. They also refund some import tax since I had bought an insurance. So technical speaking then the webshop deliver.I do however recommend that everybody visit www.aliexpress.com instead.. Light in the box is just a middleman who buy from aliexpress. If you buy directly at aliexpress you get lower prices directly from the manufaturer.
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Dec 30, 2015
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Unable to unsubscribe from their SPAM email, and they have no customer support you can contact to get yourself removed. DO not sign up / register or anything, unless you want to be SPAMMED for the rest of your life
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Dec 17, 2015
We had bad experience by buying some dresses. We make an order and were on the last step which is the paying. So we payed it. After paying they said we have to comlete the Order first. they have no order from us. After trying to buy it again, we had the same situation. Maybe the German version isn't working correctly. However the money is gone at this moment. If we get the dresses or the money back, I will update the vote.
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Nov 10, 2015
LET OP! als deze site eenmaal uw mailadres heeft, krijgt u bijna dagelijks 'aanbiedingen' waar u NIET OM HEEFT GEVRAAGD! (Spam dus!)
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Jun 29, 2015
I have bought a lot of stuff from this site; and most of the times they were of good quality. Recently I bought 2 dresses from this site and the material was of very poor quality and poorly made.stitching was awful. I contacted customer service and they agreed to refund me my money back. I have never had any payment issues, because with these sites I prefer to use paypal. Depending on which type of delivery you choose, it might take a while or it might be prompt and on time. I love to shop here because of the price and usually the merchandise is of good qualiy. However I have only purchased clothing, shoes and Beauty supplies; I have never purchased Electronics.
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Jun 12, 2015
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Алиэкспресс в разы дешевле,заказал здесь товар за 500 руб с доставкой и повезло что за три недели так не выслали, сделал отказ и случайно на алиэкспресс тот же товар купил за 98 руб. с бесплатной доставкой.)) Так что выбор за вами.
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May 27, 2015
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When you filter your search you don't get the matching result
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About this site

A professional and reliable online shopping center providing a variety of hot selling products at reasonable prices and shipping them globally.

Trustworthiness
81
/100
Child Safety
83
/100
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