Is lightinthebox.com Safe?

My wife has ordered 2 pairs of shoes for dancing. They were of poor quality and one was too small. We asked for a refund of one pair and the supply of a bigger one for the other pair. They promised to do so. But we received neither a new pair nor our money. After a while, no way to contact them or to receive an answer.

After becomming a member I have found it impossible to get removed from the newmail/commercial/spam mailing list.I tried to write to the firm about it, but they actual do not have any support you can talk to about.The only support you find is regarding your order or import tax, other than that you cant get in contact with anyone.But I tried to write to write to the import tax support 3 times and though they say they passe on my mail then nothing happen. I am simply being bombarded with spam by light in the box.I have even asked them to delete my account, but nothing happen...In self defence I have now entered fake information and address, and changed my e-mail to one that I never use that is designed to be used for spam and newsletters..+ I did recieve some lamps I order and delivery was good and fast. They also refund some import tax since I had bought an insurance. So technical speaking then the webshop deliver.I do however recommend that everybody visit www.aliexpress.com instead.. Light in the box is just a middleman who buy from aliexpress. If you buy directly at aliexpress you get lower prices directly from the manufaturer.

We had bad experience by buying some dresses. We make an order and were on the last step which is the paying. So we payed it. After paying they said we have to comlete the Order first. they have no order from us. After trying to buy it again, we had the same situation. Maybe the German version isn't working correctly. However the money is gone at this moment. If we get the dresses or the money back, I will update the vote.

I have bought a lot of stuff from this site; and most of the times they were of good quality. Recently I bought 2 dresses from this site and the material was of very poor quality and poorly made.stitching was awful. I contacted customer service and they agreed to refund me my money back. I have never had any payment issues, because with these sites I prefer to use paypal. Depending on which type of delivery you choose, it might take a while or it might be prompt and on time. I love to shop here because of the price and usually the merchandise is of good qualiy. However I have only purchased clothing, shoes and Beauty supplies; I have never purchased Electronics.