newcalltelecom.co.uk é seguro?

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60%
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3.5
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Com base em 3 avaliações

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I agree with second commenter - the actual website is well designed and generally, with a cursory view relatively, ok to understand. HOWEVER THE WAY THE 'LANDLINE/BROADBAND PACKAGES' ACTUALLY PAN OUT, SEEM TO HORRENDOUSLY EXPENSIVE - ESPECIALLY THEIR PHONE COSTS! Their cost per minute for 'peak time', i.e. 7am to 7pm, usage is about 0.08p per minute which is more than some of the more established providers - then I am told that this is because 'it depends where in the UK you are phoning to!! That is the first time that I have EVER BEEN TOLD THIS! More well known providers of land tend to allow for a stand LOW price, for ALL CALLS WITHIN THE BORDERS OF THE UK, I.E. ALL OF ENGLAND, ALL OF SCOTLAND, ALL OF WALES, AND ALL OF NORTHERN IRELAND. Surely if NewCallTelecom LTD, had decided that their 'business model' would be 'different', in the sense, they charge a higher amount for calls made during 'business hours' i.e. 8am - 6pm; and by doing charging so much for these calls, they can then offer 'free' weekday evening calls, and 'free' calls all day at weekends, until 7am Monday. I am current suffering with specifically undiagnosed 'inflammatory bowel disease' - now I know that this is a pretty personal/private statement - but I want you to know the stress that I am under - I was absolutely shocked that this company has taken over a third of what little was left of my benefits - which leaves me with nothing to live on for the next few days! Newcalltelecom limited, who do these broadband and landline packages under the name of 'Primus Saver' for domestic customers; I can't dispute that thus far, the broadband cost and speeds seem, thus far, to have been okay - but taking all of the so-called costs from my current meagre income has been a severe shock. As a company they need to clearly state on their site, the actual costs of day/peak time calls - because the costs seem to be designed to allegedly off set the 'free calls' at evenings, i.e. from 7pm - 7am weekdays, Mon - Fri. and 'free' at all times at the weekend - if that is the case, then that should be made very clear on the 'fancy-pants' first page of their website. I am so shocked at their indifferent response to my situation that I am now going to contact one of the BBC's TV/Radio consumer programmes, to hopefully look at their charging and billing systems - and to look at how the actual costs of of calls work out at different times of the week day/evening and the same for weekend calls. MY VIEW SO FAR - DISAPPOINTED SO FAR WITH THE LACK OF CLARITY GIVEN ON THE WEBSITE ABOUT HOW COSTS ARE ACTUALLY LEVIED ON BOTH THE LANDLINE AND BROADBAND SERVICES. I AM ALSO DISAPPOINTED BY THEIR INDIFFERENT CUSTOMER SERVICE - WHO HAVE NOT RANG ME BACK SO FAR - I'LL LET ALL KNOW HOW I GET ON.... I WILL BE PUTTING VIEWS ABOUT THIS COMPANY ON MINE AND THEIR FACEBOOK PAGES....
Útil
To the negative rater. You are supposed to be rating the site not the company.
Útil
not to be trusted, price hikes during contracts and customer services treat you with contempt if you complain! other companys have a better ethic towards customers and if you work it out carefully for the small price difference you get better service and peace of mind.
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