Is o2.co.uk Safe?

not a good customer experience - so confusing. not any direct way to contact specific branches, just one phone number and 'forum' option. the service is good but when it goes wrong it's a pain to contact the customer service team. I have recently had trouble with a 'home move' through O2. I cannot even list the amount of problems I have encountered due to the uselessness of their customer service and general service teams. I have had around fifty phone calls, and each agent tells me a different thing. talking to them has driven me to tears on a few occasions. after TWO MONTHS with no landline/internet I have ordered a new line through BT, no trouble at all. good riddance O2. never ever ever ever EVER again.

They lied to my husband about how much it would cost to cancel his contract. They said they'd take the payment via Direct Debit, but they didn't, and then they threatened him with legal action. They also claimed to have sent me a SIM card I'd asked for, but they hadn't. And they don't always send me a code to get a Surprise. I'm switching to Vodafone.

Highly trusted site, having ordered goods using this service. Customer service was excellent, friendly & also demonstrated protective measures on card details due to recent change of address which was corrected with a single phone call with next day delivery. No faults at all with this site.