upscalemenswear.com é seguro?

I cancelled an order prior to shipment over the phone with the sales manager. I followed up with customer service via email, and have confirmation that the order was cancelled. The next day i get a shipment notification. They still shipped the order, and put a $35 credit on my account with them. The Item was for $129.90, and never returned to my card. I called back and talked to the same sales manager. He said they did not cancel the order because they gave me a $35 credit on my account. I told him i had confirmation of the cancel via email a day prior to shipping. filling complaint with BBB....